Terms & conditions

Latest version: 30 may 2015.

marvelmat® offers you an online purchasing service which allows you to purchase a selection of the items available at our stores from your computer.

Below, we invite you to review the general conditions of sale which regulate the purchase of marvelmat products via this Website. Therefore, use of this Webpage implies your acceptance of these general conditions of sale. However, if you have any queries regarding the same, please contact us by sending an e-mail to enquiries@marvelmat.com or at the following telephone number: +34 93 588 85 51.

This terms and conditions will value in front of any other document subscribed, including any other condition proposed by the customer or stipulated in any format or moment, unless it is accepted in a written form and expressly by marvelmat.

Bearing in mind that marvelmat offers its product to both companies and final customers and that both collectives have their own legal regime applicable, the following conditions are integrated by the following general conditions and by the particular conditions, applicable exclusively to the customers. According to Real Decreto Legislativo 1/2007, Ley de Consumidores y Usuarios, they are considered as consumers or users those who act for purposes which are outside his business and commercial activities, trade or profession.

It is considered like a businessperson any physical or juridical person, private or public, who acts directly or through another person in his name or following its instructions, with a purpose related with his commercial, business or professional activity.

 

1. OUR DETAILS

The following conditions regulate the sale of products featured on this Webpage by the company:

MARVELMAt 2030, S.L. (hereinafter, “marvelmat”)

Marvelmat 2030, S.L. (en adelante, “marvelmat”)
Carretera de la Sansón nº31-33
C.P. 08980 Sant Feliu de Llobregat
Barcelona (España)

Registered at Mercantile Register of Barcelona under Volume 44119, Folio 206, Sheet B 447321, Inscription 1 º and with VAT Number B-66204884.


2. CONTRACT

2.1. Availability of the service
Please make sure that you are over 18 before placing an order on marvelmat.com.

The products offered are distributed in the member states of the European Union: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France (continental), Germany, Greece, Hungary, Ireland, Italy (except San Marino), Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (including the Canary Islands), Sweden and the United Kingdom.

As well as in Andorra, Aruba, Liechtenstein, Monaco, Norway, Switzerland, ciudad del Vatican and Gibraltar.

Physical person resident outside these countries may only benefit from the online purchasing service of this webpage if the delivery address of the order is located in one of the above countries or territories.

2.2. Purchase guarantee

The items offered on this Webpage are standard products by marvelmat.

Each product features the following details:

Name of the article
Photo of the article
Description of the article
Price (in euros)

Special offers, promotions or discounts will be valid until the indicated date or while stocks last.

2.3. Purchase procedure

The customer has to follow these indications about how to do the purchase or how to modify it:

  • Select the articles you wish to purchase and add them to the shopping basket, by clicking on the corresponding icon.
  • The shopping basket contains the reference of the selected item, its name, size, color and price in the corresponding country (including taxes). The quoted price does not include transport costs, which will vary according to the delivery method selected.
  • To proceed with the purchase, the user’s personal details will be required and will be included on our database in order to process the order and simplify future purchases via the Website. The personal details provided by users will be treated in accordance with our Privacy Policy. marvelmat reminds users that their personal details must be as accurate as possible in order to avoid any confusion or errors in the dispatch of the item(s) purchased.
  • Once the order has been completed, and before the order is dispatched, the user will be provided with an itemized summary of the order, identifying the item(s) purchased, the total price (including transport and taxes) and the order delivery details, in order for the user to confirm this by clicking on the ‘Confirm payment’ button.

Purchases may be paid for using a credit or debit card (Visa, Visa Electron, MasterCard, Solo and Maestro), via PayPal or bank transfer. Payment method other than the ones specified in the present conditions of sale will not be accepted. For payments by credit or debit card, the charge will be made online, in other words, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the user is correct.

An e-mail will also be sent to the address indicated by the user, with a description of the order and the personal details provided. If you do not receive this e-mail, this could be due to a temporary communications problem in the network or an error in the e-mail address entered. In both cases, marvelmat advises the user to contact us. The e-mail confirmation will have all the details about your purchase. The contract makes reference only to the products, which appears on confirmation e-mail. After the acceptance of the order. The customer will receive an invoice, it will not affect to the obligation to pay the purchase previously.

To introduce the credit card information or your account bank, the customer has to have the right to use it and this credit card or account has to have enough money to do the payment.

The customer has the responsibility that all the information given to the purchase are right and that the customer is the owner of the credit card, account or the payment method and it has the necessary money to do the purchase. Marvelmat® has the right to require a confirmation of the payment information before to send the order.

2.4. Availability of products
If, at the time the order is issued, our warehouse detects that there are no stocks of any of the products included within it, marvelmat will produce the item for the customer on the following days. Marvelmat will work mostly by orders, so it saves a period of 10 days to make it.

3. PRICE AND PAYMENT

3.1. Payment and currency
The prices on this Webpage are quoted in Euros.

3.2. Value Added Tax
In accordance with the current legislation, the sales will be subject to VAT, applying the current rate of VAT in the Member State in which the goods are delivered.

3.3. Payment methods
marvelmat® only accepts payment by credit or debit card (Visa, Visa Electron, MasterCard, Solo and Maestro ) or via PayPal or via bank transfer if the purchase is done by telephone.

Payment by credit or debit card

For payments by credit or debit card, the charge will be made online, in other words, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the user is correct.

Payment via PayPal

marvelmat will process the payment via the Paypal system.

Payment via bank transfer

The payments via bank transfer are exclusive for the telephonic orders. All the expenses coming from this type of payment would be a charger of the customer. For the payments via bank transfer, marvelmat will provide the account number, where the customer will have to do the ingress. Like a reference the customer has to indicate his/her name and last name. The customer has to do the transfer during the next 3 working days from the day that the purchase is done. The order will not be accepted before to receive the ingress. If marvelmat doesn`t receive the transfer before these period, the order will be delayed.

3.4 Payment security
In order to offer maximum security in the payment system, marvelmat® uses the secure payment systems of the leading financial entities in e-commerce. Therefore, all confidential data is transferred directly and in an encrypted format (SSL) to the corresponding financial entity. For payment by Visa and MasterCard, Mango only accepts SET transactions (Secure Electronic Transactions) using the 3D Secure international protocol, which can be identified by the Verified by Visa and MasterCard SecureCode logos. The basic aim of the Secure Electronic Transactions initiative is to guarantee the security of Internet transactions. When you make payment through the secure payment gateway, the system will automatically check whether the credit card has been activated for Secure Electronic Transactions. Next, it will connect with the issuing bank of the card, which will request authorization for the operation via a personal authentication code. The operation will only proceed if the issuing bank of the card confirms the authentication code. In all other cases, the transaction will be rejected.

As a complementary measure to the ‘Secure payment’ system, and in order to collaborate in the prevention of Internet fraud, marvelmat® reserves the right to check the personal details provided by customers and to take the appropriate steps (including the cancellation of the order) in order to ensure that goods are dispatched in accordance with the data that is stated on the order.

3.5. Purchase limit
marvelmat® does not permit the purchase of Mango products for subsequent resale. Consequently, it is not possible to make purchases for an amount that exceeds €1000. Customers who wish to make purchases in excess of said amount or quantity for purposes other than resale should contact marvelmat® where they will be informed of the various options for making the desired purchase.

4. DELIVERY

Delivery of items purchased at marvelmat.com will be carried out via an international courier company and delivered in approximately:

• 72h for Spain, Balears and Portugal.
• 96h for Canarias
• Europe: 5-6 working days

The shipping cost is defined in function of the number of units.

• Península
1 to 25 u. 5,00 € | 25 to 100 u. 5,00 € | 100 to 200 u. 6,00 € | 200 to 250 u. 6,00 € | 250 to 500 u. 10,00 € | 500 to 750 u. 7,42 € | 750 to 1000 u. 8,66 €1 | 1000 to 1500 u. 10,62 € | 1500 to 2000 u. 12,14 €

• Baleares y Portugal

1 to 25 u. 9,00 € | 25 to 100 u. 9,00 € | 100 to 200 u. 9,00 € | 200 to 250 u. 9,00 € | 250 to 500 u. 14,00 € | 500 to 750 u. 13,48 € | 750 to 1000 u. 15,67 € | 1000 to 1500 u. 22,83 € | 1500 to 2000 u. 26,68 €

• Islas Canarias

1 to 25 u. 38,00 € | 25 to 100 u. 38,00 € | 100 to 200 u. 38,00 € | 200 to 300 u. 38,00 € | 300 to 500 u. 46,00 € | 500 to 750 u. 65,00 € | 750 to 1000 u. 65,00 € | 1000 to 1500 u. 105,00 € | 1500 to 2000 u. 105,00 €

• Zona S

1 to 25 u. 15,40 € | 25 to 100 u. 18,10 € | 100 to 200 u. 21,10 € | 200 to 250 u. 23,70 € | 250 to 500 u. 31,00 € | 500 to 750 u. 33,70 € | 750 to 1000 u. 36,80 € | 1000 to 1500 u. 43,40 € | 1500 to 2000 u. 45,90 €

• Zona T

1 to 25 u. 20,10 € | 25 to 100 u. 26,60 € | 100 to 200 u. 31,30 € | 200 to 250 u. 35,30 € | 250 to 500 u. 37,50 € | 500 to 750 u. 39,70 € | 750 to 1000 u. 43,30 € | 1000 to 1500 u. 57,10 € | 1500 to 2000 u. 60,50 €

• Zona U

1 to 25 u. 25,20 € | 25 to 100 u. 31,00 € | 100 to 200 u. 34,10 € | 200 to 250 u. 35,90 € | 250 to 500 u. 38,80 € | 500 to 750 u. 42,30 € | 750 to 1000 u. 42,40 € | 1000 to 1500 u. 50,10 € | 1500 to 2000 u. 56,10 €

• Zona V

1 to 25 u. 30,20 € | 25 to 100 u. 35,50 € | 100 to 200 u. 39,80 € | 200 to 250 u. 44,90 € | 250 to 500 u. 51,90 € | 500 to 750 u. 59,80 € | 750 to 1000 u. 66,30 € | 1000 to 1500 u. 81,70 € | 1500 to 2000 u. 91,70 €

• Zona W

1 to 25 u. 20,10 € | 25 to 100 u. 26,60 € | 100 to 200 u. 29,20 € | 200 to 250 u. 31,40 € | 250 to 500 u. 34,50 € | 500 to 750 u. 38,50 € | 750 to 1000 u. 42,60 € | 1000 to 1500 u. 50,00 € | 1500 to 2000 u. 56,10 €

Zone S: Austria, Belgium, France (continental), Germany, Italy (except San Marino), Luxembourg, Netherlands, Monaco, Ciudad del Vatican and the United Kingdom.
Zone T: Denmark, Ireland.
Zone U: Bulgaria, Slovakia, Slovenia, Hungary, Poland, Czech Republic, Romania.
Zone V: Estonia, Finland, Greece, Latvia, Lithuania, Sweden.
Zone W: Andorra, Liechtenstein, Norway, Switzerland, Gibraltar.

Products are delivered to the shipping address listed in order, on the schedule is set to make it (and updated on the e-mail Order Confirmation). However, malvermat® cannot guarantee an exact delivery date or when ordering or in the mail Confirmation of the same and cannot establish a fixed delivery date. Malvermat will inform the customer of any delay in shipping order. However, malvermat is not responsible for losses, liabilities, costs, damages or charges arising from such delay.

In order to avoid any delivery problems (incorrect addresses, nobody at home, etc.), you must complete the applicable form correctly and it is advisable to leave a contact telephone number in the corresponding field.

The delivery cost is calculated according to the delivery method chosen and the items purchased. The exact transport cost will be calculated every time an item is added to the shopping basket, and will be displayed on the order summary page that appears before the customer confirms the order by pressing the ‘Confirm Payment’ button, and before the credit card or debit card details are entered.

Orders cannot be delivered to military bases or PO boxes.

The delivery charges may be altered at any time without prior notice. Said change shall become effective from the moment the modification appears in the help pages and in the contract published on this Webpage. In all cases, the delivery charges that appear at the moment the order is placed shall apply.

5. REGISTRATION

The details provided by customers during the registration process shall be used by marvelmat® solely for the purpose of processing the orders and simplifying the browsing and purchasing process on the Webpage. In addition, whenever expressly agreed by the customer, marvelmat® will provide information on its new products and exclusive offers by e-mail.

marvelmat® guarantees that any details provided by customers will not be shared with third party individuals or companies outside marvelmat®.

Your personal details will be treated in accordance with Organic Law 15/1995, of 13 December, on the Protection of Personal Data. For more information, please consult our Privacy Policy.

Customers may exercise their rights of access, rectification, cancellation and opposition regarding the data provided at any moment, by e-mail or by post to the following address:

marvelmat
Dpto. de Atención al Cliente
Marvelmat 2030, S.L.
Calle Londres 5-11, Pasaje Interior, Nave 4
C.P. 08191 Rubí
Barcelona (España)

6. RESPONSABILITIES

marvelmat not be liable for loss of income, actual or anticipated benefits, including contracts, business, opportunities, customers, reputation and indirect losses.

7. CONTACT

For any queries or suggestions, you may contact marvelmat® by e-mail (enquiries@marvelmat.com) or by post at the following address:

Marvelmat
Dpto. de Atención al Cliente
Marvelmat 2030, S.L.
Calle Londres 5-11, Pasaje Interior, Nave 4
C.P. 08191 Rubí
Barcelona (España)

The Customer Services telephone number is: +34 93 588 85 51.

Opening Hours
marvelmat.com is open for business 24 hours a day, 7 days a week, 365 days a year.

 

PARTICULAR CONDITIONS ONLY FOR THE CUSTOMERS, WHO ARE CONSUMERS AND USERS

Consumers or users are natural persons acting for purposes outside his trade, business, career or profession, and also includes legal persons and entities without legal personality who acti with nonprofit in an external field to their commercial or business activity.

1. RIGHT TO WITHDRAW

The customer is entitled to cancel the contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day you or a third party indicated by you, different than the transport company or transport agency, acquires the material possession of the goods.

To exercise the right of withdrawal, the customer must notify to Dpto. de Atención al Cliente, Marvelmat 2030, S.L., Calle Londres 5-11, Pasaje Interior, Nave 4, C.P. 08191 Rubí, Barcelona (España), Teléfono 935888551, e-mail address enquiries@marvelmat.com its decision to withdraw from the contract throughout an unequivocal declaration (for example, a letter, fax or e-mail). Customers can use the standard form, which is found at the end of the conditions, although its use is not obligatory.

The right of withdrawal does not apply in the following legal cases and in particular to the contracts relating to:

  • The supply of goods following the specifications of the customer or personalized products.
  • The supply of goods which are liable to deteriorate or expire quickly.
  • The delivery of sealed goods which are not suitable for return due to health protection or hygiene and were unsealed after delivery
  • The supply of goods, which after the delivery and taking into account their nature, have been mixt with other goods in an inseparable way.

Consequences of the withdrawal

1. In case of withdrawal, marvelmat will reimburse the customer all the payments received after purchase, including the delivery expenses (with the exception of additional expenses arising from a decision by the customer to choose a delivery mode other than the least expensive ordinary delivery we offer) without undue delay and in all cases within 14 days from the date on which it has been informed of the decision of withdrawal by the customer.

2.- Reimbursement shall be effected by the same means of payment used by the customer for the initial transaction, unless decided otherwise, as long as it does not imply an additional cost to marvelmat.

marvelmat may withhold the reimbursement until the goods have been received, or until the customer has presented evidence of their return, whichever condition occurs first.

3.- The customer must return or deliver the goods directly without any undue delay and within 14 days of the date on which we are notified of the decision to withdraw from the contract. The deadline will be deemed complied with if the goods are returned before expiry of said deadline.

The customer will be responsible for the diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature, the characteristics and functioning of the goods.

2. DEFECTIVE PRODUCTS

2.1 marvelmat® guaranties that:

a) The product will be delivered in perfect conditions and the amount requested.

b) The product will be adjusted to the specified characteristics, which are uploaded and stablished on the webpage or in the product description at the time of ordering, subject to minor adjustments to color, weight measures, design and other product characteristics, insofar as is reasonable.

2.2 marvelmat® tries to do its best to deliver the products in the optimal conditions. Nevertheless, if the customer receives a product that considers defective, the consumer must keep it at the current state so that marvelmat or its agent can verify it in a reasonable period of time. In case of defective product, marvelmat will, as its option, repair, replace, reduce the price or terminate the contract, arrangements that are free for the customer. marvelmat will be responsible for any unwarranted faults that become apparent within the period of two years from delivery. The customer must inform malvermat of the lack of conformity within two months after he has knowledge of it. This clause will apply taking into account the nature of goods traded.

2.3 If, under the applicable law the Product has to be changed or the amount paid has to be refunded, the customer must ensure that the product:

a) Has not been misused or used in an inappropriate way, has not been handled improperly or carelessly and has not been subjected to abnormal or dangerous conditions.

b) Has not been involved in any accidents or been damaged trying to repair or modify it.

c) Has not been used in a way contrary to the provisions of the manufacturer in the product instructions.

d) Has been damaged after its reception.

In case the product does not accomplish any of the above requirements, marvelmat can decide not to repair or replace the product or refund the amount paid and / or request that the customer reimburse all costs of transport and revision under current standard rates. To accomplish this refund, marvelmat may charge the costs referred before in to the account of the credit card or debit card or to use the payment details provided by the customer when ordering. According to law dispositions, marvelmat is not responsible for losses, liabilities, costs, damages or expenses that may result from the process.

3. RESPONSABILITIES

3.1 The terms and conditions of this section shall prevail over all other clauses, whether general conditions or these particular conditions, and describes the overall responsibility of malvermat® regarding compliance, failure or delay in fulfilling, either totally or in part, of these General Conditions.

3.2 Nothing in these terms and conditions, limits or excludes liability of malvermat of misconduct or negligence of malvermat or breach of the obligations established Ley 7/1196 (Ley de Ordenación del Comercio Minorista), Real Decreto Legislativo 1/2007 (TR ley General de Consumidores y Usuarios) and Ley 34/2002 (Ley de Servicios de la Sociedad de la Información); or any liability which cannot be limited or excluded by applicable law thereof.

B. Template to end the contract

(You only have to fill in and send this form if you want to do end the contract)

– Attention to (name , full address and e-mail address)
– I hereby notify that I want to end sale contract of the following item or items:
– With order number ………………, ordered on ……………… and received on ……………….
– Customer and user name or customers and users name
– Customer and user address or customers and users address
– Customer and user name or customers and users signature (only if it is presents in paper)
– Date

(*) Cross out the irrelevant parts